“Analisis Video Keluhan Pelanggan Menggunakan Automatic Speech Recognition Dan Analisis Polaritas Sentimen”. Software Development, Digital Business Intelligence, and Computer Engineering 1, no. 1 (September 4, 2022): 14–21. Accessed July 2, 2026. https://jurnal.poliwangi.ac.id/index.php/session/article/view/6.