Analisis Video Keluhan Pelanggan Menggunakan Automatic Speech Recognition dan Analisis Polaritas Sentimen. Software Development, Digital Business Intelligence, and Computer Engineering, [S. l.], v. 1, n. 1, p. 14–21, 2022. DOI: 10.57203/session.v1i1.2022.14-21. Disponível em: https://jurnal.poliwangi.ac.id/index.php/session/article/view/6. Acesso em: 30 jun. 2025.